With the NHS reporting that over 850,000 people in the UK have dementia, knowing how to help a stranger who appears confused is unbelievably important.
Just like the rest of us, people with dementia often enjoy a stroll.
It might be because they are bored, wanting to use up extra energy. Or because they are seeking familiarity, wanting to visit a special place. It might even be to help relieve pain or anxiety.
All innocent reasons. You might go on a walk for the same reason.
However, people with dementia have trouble with their memories and can struggle to recognise familiar places. Although walking about isn’t necessarily an issue by its nature, it’s possible individuals could become disorientated.
If you bump into a stranger who appears confused, this could be why.
So what can you do to help?
The police are prepared to properly assist vulnerable people, all you need to do is contact them. Until they arrive, if possible, remaining with the individual is a huge help.
As part of their dedicated efforts to support people living with dementia, Alzheimer’s Society has outlined 5 points to consider when approaching a stranger who appears confused:
“1. Get close enough that you’re able to hear each other and make eye contact, but not so close that you’re in their personal space or are making them feel uncomfortable.
“2. Make sure your body language is relaxed and open.
“3. Speak calmly and slowly. Take your time to explain and listen to their answers.
“4. Use short, simple sentences and avoid complicated questions. Use simple language and ask one question at a time.
“5. If the person doesn’t understand what you’re saying, rephrase rather than repeat the sentence. Using non-verbal communication – like pointing in a certain direction – can help make things clearer and easier to understand.”
Reassurance can also go a long way. You’ll know yourself if you’ve ever felt lost or confused, comforting words can make you feel significantly more at ease. Let the individual know you are there to help, possibly waiting with them in a public place such as a café.
Northumbria Police shared a social experiment in 2019, where they hired an undercover actor to pretend to have early onset dementia and ask for help. Approaching the public in Newcastle City Centre as a stranger who appears confused, the actor pretended he had lost his daughter and didn’t know his whereabouts.
The video is a tribute to the kind-hearted community that exists in the North East town, as many stopped to help and take the man over to a nearby policeman for further assistance.
In the video, Northumbria Police send the message: “Vulnerability isn’t always visible. If something doesn’t seem right tell us.”
However, there are also unfortunately people who ignore him, most likely because of the stigma around dementia.
The lack of understanding about the disease can make people avoid situations with those with dementia. Raising awareness of the reasons that people with dementia may be walking about can help reduce this negative association.
Teaching people the best way to help a stranger who appears confused will also encourage people to do so.
It could help change ‘many stopped’ to ‘all stopped.’